What is Docs on Demand

The Docs on Demand Closing Document System is a Web-based, multi-client, mortgage closing document delivery system.

A Deeper Dive into Docs on Demand

Data Entry: Mortgage closers can enter data or import data from a variety of commercially available loan origination systems. Data entry is performed on a web browser, and requires no special software other than the web browser and an internet connection. All system maintenance, software, documents, and updates are administrated centrally.

Business Rules: A business rules database contains tables of business policies and contact information for multiple investors, brokers, and correspondents, as well as for other loan policies that vary with states, agencies, loan products, fees, and documents. The business rules database controls everything in the loan package, including the layout of data screens, the available loan products, the loan fees, the selection of documents to be printed, validation formulas, and much more.

Document Production: The resulting disclosures, notes, riders, security instruments, and other documents are packaged in Adobe PDF format for quality control and distribution to the point of closing. Document packages are distributed over a secure download site with email notifications sent automatically to single or multiple parties.

Tracking: The stages of processing, funding, quality control, and document delivery are traced by the program in a time-stamped record showing the time, date, and closer performing each operation. Billing for the services allows for line items within each loan either to be billed at closing or to be invoiced cumulatively to the lender.

Reliability: Docs on Demand is hosted by Amazon Web Services, Inc. with its cloud web hosting.                        

Customization and Updates: The data entry screens, validation rules, and document selection are all created with an "Application Authoring System", which allows modification to all these features on a day-to-day basis without the need to re-write programming code.

Security: Each closer, administrator, and other parties operating the application are set up with a specific username and password by a system administrator. Each loan file contains tracking information that traces the time, date, and user performing data modifications and producing documents for that loan.

Loan Document Preparation

Preparing documents starts with specific transaction information supplied by the client. This can be delivered in multiple ways, but most commonly is accomplished by completing a loan document order form, which can be sent to Docs on Demand electronically via email or by uploading the file through the Docs on Demand website. Docs on Demand interfaces with Calyx Point, Ellie Mae Encompass, Byte, DataTrac, Mortgageware, and other loan origination systems commonly used by mortgage lenders nationwide, along with some lender-specific loan origination systems. Loan closing document requests may also be faxed to Docs on Demand.

Document Delivery

Docs on Demand was the first to introduce the mortgage lending industry to closing documents delivered via the Internet. Now, Docs on Demand's documents are posted to a secure website with a convenient notification email. This service is offered to all clients and their settlement agents at no cost. Docs on Demand maintains a technical support staff to assist clients in efficient delivery to multiple branches.